Last updated: 25 August 2026
This Delivery Policy explains what you receive after paying for an event registration or a service on this website, and when you receive it. It should be read together with our Refund Policy and Terms & Conditions.
237 Communications does not sell or ship physical goods through this website. Everything purchased here is delivered electronically or as attendance at an event.
1. What you receive
Event registrations and services purchased on this website are delivered digitally. Nothing is dispatched by courier or post, so no shipping charges apply and no delivery address is required.
2. Order confirmation
- An automated confirmation email is sent to the address you provided immediately after your payment is authorised, and in any case within one (1) hour.
- This email contains your order reference, the amount charged, the event name and date, and the delegate name registered.
- Please keep this email. Your order reference is the fastest way for us to locate your booking.
- If you have not received it within one hour, check your spam or junk folder first, then contact [email protected] and we will resend it.
3. Event joining details
| Event type | What is delivered | When |
|---|---|---|
| In-person event | Delegate confirmation, venue address, agenda, access instructions and any badge or QR code required for entry | At least 5 business days before the event start date |
| Online event or webinar | Joining link, access credentials and dial-in details | At least 48 hours before the event start date |
| Hybrid event | Both of the above, matching the attendance mode you selected | As per the applicable row above |
| Registration made within 5 days of the event | All applicable joining details | Within 24 hours of payment |
Joining details are sent to the delegate email address supplied at registration. If a delegate needs their details resent, or the email address needs correcting, contact us and we will reissue them.
4. Digital materials
Where an event includes downloadable materials — slide decks, certificates of attendance, scientific summaries, training packs or recordings — these are made available by email or via a secure link. Unless the event page states a different timeframe, they are issued within ten (10) business days of the event closing.
5. Agency services
Creative and design, video production, event management, digital innovation and medical content development engagements are delivered according to the timeline set out in the applicable proposal, statement of work or purchase order. Deliverables, milestones, review rounds and hand-over formats are defined in that document rather than on this page.
6. Failed or delayed delivery
If you do not receive what is described above within the stated timeframe, contact [email protected] or WhatsApp +971 55 853 7225. We respond to delivery queries within one (1) business day.
If we are ultimately unable to deliver a registration or service you have paid for, you are entitled to a full refund under Section 7 of our Refund Policy.
7. Incorrect contact details
We can only deliver to the contact details you give us at registration. If an email address is entered incorrectly, delivery may fail through no fault of ours. Please check your details carefully before submitting payment, and tell us promptly if anything needs correcting — we will not charge you to reissue documents.
8. Contact
Twenty Three Seven Communications DMCC
Unit 412, DMCC Business Centre, Level No 5
Jewellery & Gemplex 2, Dubai, United Arab Emirates
Email: [email protected]
WhatsApp (UAE): +971 55 853 7225
WhatsApp (KSA): +966 54 440 2828